Refund Policy

Last updated: March 3, 2025

StreetMall Commerce is committed to providing the best shopping experience. If you are not satisfied with your purchase, our Refund and Return Policy ensures a hassle-free process.

1. Eligibility for Returns and Refunds You may request a return or refund under the following conditions: - The item is defective, damaged, or incorrect. - The item is unused, in its original packaging, and with all tags attached. - The request is made within 2-3 days from the delivery date. Digital products, subscriptions, and perishable items are not eligible for return or refund unless stated otherwise.

2. How to Request a Return or Refund To initiate a return or refund: - Contact Us: Submit a request via our app or email us at support@streetmallcommerce.com with your order details and reason for return. - Approval & Instructions: If eligible, we will provide instructions on how to return the item. - Return Shipping: Customers may be responsible for return shipping costs unless the return is due to an error on our part. - Inspection & Processing: Once we receive the item, we will inspect it and process the refund within 2-7 business days.

3. Refund Methods Refunds will be issued to the original payment method used for the purchase. Processing times may vary based on the payment provider.

4. Non-Returnable Items Certain items are not eligible for return or refund, including but not limited to: - Digital products and subscriptions. - Gift cards and promotional items. - Items that have no return or money-back guarantee enabled. - Products damaged due to misuse or negligence.

5. Cancellations Orders can only be canceled before they are shipped. Once shipped, the return policy applies. Cancellation refunds follow the same refund processing timeline.

6. Late or Missing Refunds If you have not received your refund within the expected timeframe: - Check your bank account or payment provider. - Contact your bank, as processing times may vary. - If the issue persists, contact us at support@streetmallcommerce.com.

7. Changes to This Policy We may update this Refund and Return Policy periodically. Any changes will be posted with the updated date.

8. Contact Us For any questions or concerns about this Refund and Return Policy,

please contact us at: StreetMall Commerce Pvt Ltd

Perumalpuram, Vasanth Nagar, Tirunelveli, Tamil Nadu - 627007 Phone: 9944170099 CIN: U47912TN2024PTC166648 Email: support@streetmallcommerce.com